Manager: Youth, Education, Justice & Advocacy Services


TITLE: Manager: Youth, Education,  Justice  & Advocacy Services
RESPONSIBLE TO: Chief Executive Officer
LOCATION: Based in Shepparton with outreach.
POSITION TYPE: .8 EFT, 30.4 hours per week.


UnitingCare Cutting Edge is a not for profit rural support agency based in Victoria’s Goulburn Valley. It is committed to the provision of and advocacy for high quality services that empower individuals, support families and strengthen communities. UnitingCare Cutting Edge is at the forefront in tackling new social problems and devising practical and innovative solutions. It is passionate about social justice and committed to working for systemic change, informing social policy and best practice.



The responsibilities of this position include:

  • Manage service delivery within the Youth, Education, Justice & Advocacy group of programs, e.g. Yanyun Lotjpan Yapenyebak, Reconnect, Youth Support Service, Diversity Project, Detour, CYCLE, School Focus Youth Service,
  • Input into program development and sustainability
  • Managing the provision of client service supervision for staff.
  • Monitoring and reporting on work undertaken to meet service agreements in relation to youth, education, justice and advocacy programs.
  • Input into service and program delivery planning, program development, program review and evaluation;
  • Input into policy development as it relates to youth, education, justice and advocacy and client services.

This position requires an approach, which draws on case work and community work, an understanding and empathy with clients, to ensure that the services are provided and managed efficiently, effectively and equitably.



The Manager will undertake the following tasks and responsibilities:

General Responsibilities

  • Uphold UnitingCare Cutting Edge philosophies and goals
  • Engage in professional and ethical conduct at all times
  • Work within the organisation’s policy and practice guidelines set out in the Policy Manual
  • Maintain an overview of all aspects of the client service work of the organisation.


  • Provide effective leadership to the staff, volunteers and wider community that relates to UnitingCare Cutting Edge.
  • Motivate, develop and gain commitment of UnitingCare Cutting Edge staff, and volunteers to the organisation’s purpose and directions
  • Facilitate an honest and responsive approach to the resolution of complex issues
  • Implement and model the application of UnitingCare Cutting Edge values and ethics across all work practices
  • Encourage self-responsibility and structures that value individual differences and maximise opportunities for participation.

Organisational Management

  • Maintain and develop intake and referral systems with other organisations who work with youth, education, justice and advocacy such as schools, community organisations and social service agencies.
  • Monitor and manage team members’ time sheets, log books, time in lieu etc.
  • Monitor and ensure targets are met as required by funding bodies and agency management.
  • Prepare reports in accordance with agency and funding requirements.
  • Ensure programs are providing quality services to clients and achieving helpful outcomes.
  • Actively participate in management and staff meetings and other external meetings relevant to the work of the Youth, Education, Justice and Advocacy Team.
  • Control, monitor and report on employment of human and other resources to meet service agreement objectives.
  • Maintain partnerships with funding organisations, contractors and Government Departments, and seek opportunities for new partnerships (in line with Strategic Plan), including the preparation of grant applications

Policy Development

  • Identify gaps and inadequacies in policy and procedures and make recommendations for change within the agency
  • Identify gaps and inadequacies in policy relating to individuals, their families and communities and make recommendations for change through the agency to government, community and other related agencies

Program Development and Review

  • Maintain and develop review and evaluation processes that support the development and provision of well-targeted services ie: provide evidence for the continuation of existing approaches, a changed approach to existing services or the cessation of existing services.
  • Develop program initiatives in conjunction with staff and the Chief Executive Officer for presentation to the Board which address service gaps and/or opportunities for program growth.
  • Work to ensure funding is sought to enable the provision of youth, education, justice and advocacy services which meet the needs of the community including working within the youth, education, justice and advocacy services team, across other the agency teams and with relevant community partners.

Organisational Planning

  • Participate in organisational planning processes by contributing to the development, implementation, monitoring and evaluation of the agency strategic plan and other organisational plans as they relate to Youth, Education,  Justice and Advocacy Services.
  • In consultation with the Chief Executive officer, liaise with other service providers, peak bodies & the relevant government departments in the development of growth plans for the agency.

Financial Management

  • Prepare annual financial budgets for all programs within the Youth, Education,  Justice and Advocacy Services area.
  • Control, monitor and report on monthly income and expenditure in reflection to program operations and fulfilment of service agreement objectives.
  • Ensure staff are aware of their program budgets and follow the agency financial policies and procedures.

Other Duties as Required

Variations to the Statement of Duties

The details of this statement of duties may be varied from time to time by the CEO to meet organisational requirements. Any variation shall be done so in consultation with the position incumbent.



Applicants for the position of Manager Youth, Education, Justice & Advocacy Services should be able to meet all of the following essential criteria. You should address all of the essential and desirable criteria in your written application. You will be asked to expand on your understanding, skills and experience in each area if you are selected to attend an interview. The desirable criteria will be taken into account in the final selection of interviewed applicants who have demonstrated equal abilities and experience in relation to the essential criteria.


  • Relevant tertiary qualifications in either social work, welfare, education or behavioural sciences
  • Demonstrated experience in the supervision of staff and management of community development projects involving more than one employee.

Client Focussed and Strength Based Service Delivery

  • Demonstrated capacity to manage effective case management services.

Community Development

  • Understanding and commitment to community development, community capacity building and community relationships involving partnerships and effective collaboration
  • Commitment to the principles of social justice, equity of access, cultural diversity and client service and accountability.
  • Demonstrated capacity to work with other key agencies to support people from diverse backgrounds.
  • Demonstrated capacity to develop effective links with community networks

Strategic Planning

  • Commitment to the goals and objectives of UnitingCare Cutting Edge
  • Ability to optimise organisational resources, meet deadlines, balance competing demands and to prioritise work effectively.
  • Demonstrated capacity to create purposeful interactions and partnerships with members of the community, Government agencies, philanthropic organisations and businesses.

Leadership Management

  • Proven experience in leading and coaching a team in a complex environment
  • Demonstrated experience in a management position in the community, human services or local government sector
  • Demonstrated ability to lead and motivate a staff team to provide quality services to clients, in accordance with minimum practice standards
  • Ability to maintain, review and develop adequate administration systems (manual and computerised) and policy and practice guidelines relevant to the organisation.

Communication and Interpersonal Skills

  • Experience working in a flexible, multi-skilled team using advanced interpersonal, communication and client service skills
    • Demonstrated experience working with in a team environment
    • Ability to work with individuals and groups
    • Ability to work co-operatively and effectively in a team environment
    • Ability to develop relationships based on honesty integrity and trust
    • Highly developed judgment, decision-making, conflict resolution, representation and analytical skills
  • Written and oral communication skills
  • Ability to write concise plans, procedures and reports for various audiences.
  • Computer skills – minimum Outlook, Word.


  • Recent experience in current software applications especially word processing and spread sheets
  • Demonstrated commitment to maintaining current knowledge and skills through training and/or professional development in management
  • Possession of a current Victorian Driver’s License.



  1. The position is available 30.4 hours per week.
  2. Salary and conditions are negotiable.
  3. Salary Packaging is available while legally available
  4. A current full driver’s licence is required
  5. Pre-employment checks including proof of identity, qualification, driver’s licence and two referees are required. The successful applicant will be required to undergo a criminal records check and a Working with Children’s Check.
  6. The position is permanent subject to the satisfactory completion of a six month probationary period
  7. Evening and weekend are sometimes required.



Applications, including CV and Selection Criteria, should be made to Ronni Druitt ( by close of business on Friday the 1st of November.